- AnnaMAsked on October 13, 2014 at 09:28 AM
We have 3 separate forms running through you. And we use Zendesk as our email platform however when the email comes from you when somebody submits a form, because it's a system email address, the emails go into our junk/suspended email folder on Zendesk and aren't often seen so a lot of the time we are missing them.
Is there anyway to amend the email address or is this the standard email address?
- BenAnswered on October 13, 2014 at 11:11 AM
I understand that that is a bit troublesome for any workflow.
What I would suggest is to whitelist our email addresses and IPs to allow your email notifications to pass through.
You can see our guide on whitlisting our addresses here: Whitelisting JotMails IP Addresses.
Now I also suggest to take a look on Zendesk platform guides to see how to set it up using the whitelist and blacklist to control access to your Zendesk – Zendesk Support in your Zendesk.
Following these guides you should be able to whitelist our emails and get the tickets right where you want them to go :)
Do let us know however if you need any further assistance with this.
- AnnaMAnswered on October 15, 2014 at 11:40 AM
Thanks, I've added the email addresses to the Whitelist so hopefully it will be OK! I'll let you know if it doesn't work.
- BenAnswered on October 15, 2014 at 11:56 AM
You are welcome. I had set similar thing in Kayako at one time and once it was set it was working great, I hope it goes the same for you as well with Zendesk :)