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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    downgraded after having paid for a whole year???

    Asked by Wild_Elements on October 14, 2014 at 10:49 AM

    hi,

    just got an email to say we got downgraded, however on 22/08/2014 we paid for a whole year in advance.

    It's coming up to our busiest time of the year (October half term) and I would be very grateful to have our online bookings back online.

     

    please reply asap,

    thanks, Resi

     

    downgraded premium plan
  • Profile Image
    JotForm Support

    Answered by Welvin on October 14, 2014 at 12:32 PM

    Hi Resi,

    I think that's because your monthly subscription which is already cancelled overrides the yearly one. Anyway, you should be all set now. 

    Thank you!

  • Profile Image

    Answered by Wild_Elements on October 14, 2014 at 12:35 PM

    thanks, I can see all back in order ;)

     

    Phew! only had 5 calls from wondering parents!

  • Profile Image
    JotForm Support

    Answered by Welvin on October 14, 2014 at 12:36 PM

    You are welcome! Thank you for using Jotform!