downgraded after having paid for a whole year???

  • Profile Image
    Wild_Elements
    Asked on October 14, 2014 at 10:49 AM

    hi,

    just got an email to say we got downgraded, however on 22/08/2014 we paid for a whole year in advance.

    It's coming up to our busiest time of the year (October half term) and I would be very grateful to have our online bookings back online.

     

    please reply asap,

    thanks, Resi

     

  • Profile Image
    Welvin
    Answered on October 14, 2014 at 12:32 PM

    Hi Resi,

    I think that's because your monthly subscription which is already cancelled overrides the yearly one. Anyway, you should be all set now. 

    Thank you!

  • Profile Image
    Wild_Elements
    Answered on October 14, 2014 at 12:35 PM

    thanks, I can see all back in order ;)

     

    Phew! only had 5 calls from wondering parents!

  • Profile Image
    Welvin
    Answered on October 14, 2014 at 12:36 PM

    You are welcome! Thank you for using Jotform!