What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I downgraded to a Free Account - last month - now you have charged me again for a Premium account. PLEASE CANCEL MY ACCOUNT.

    Asked by trektheparks on October 14, 2014 at 01:10 PM

    I downgraded to a Free Account - last month - now you have charged me again for a Premium account that I don't want or need. Please Refund the October charge of $9.95 and CANCEL my subscription.

    my account downgraded charge and
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    JotForm Support

    Answered by Welvin on October 14, 2014 at 03:03 PM

    Hi,

    A refund has been processed. Expect the refund returned to your account within 4-10 business days.

    Thank you for using JotForm.