- tarondrAsked on October 14, 2014 at 01:20 PM
I accidentally upgraded a sub account when i should have upgraded the main account. I've down graded my sub account but does it need to be "canceled" so I get my refund?
- JotForm SupportjonathanAnswered on October 14, 2014 at 03:04 PM
If it is within the 30-days, yes it is guaranteed to be refunded the full amount.
Please tell use the "sub-account" account/username so we can check.
- tarondrAnswered on October 14, 2014 at 03:11 PMtarondr is the sub account and courtsidecenter is the main account
- JotForm SupportjonathanAnswered on October 14, 2014 at 04:52 PM
I have now completed the cancellation and downgraded to FREE your subscription account/username tarondr
I have also submitted a request of full refund for the payment charges. The refund amount should reflect in your bank account after 2 weeks at the least.
Please inform us if there are further concern.