What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I make sure I get the refund when I cancel within the first 30 days?

    Asked by tarondr on October 14, 2014 at 01:20 PM

    I accidentally upgraded a sub account when i should have upgraded the main account.  I've down graded my sub account but does it need to be "canceled" so I get my refund?

    sub account upgraded accidentally
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    JotForm Support

    Answered by jonathan on October 14, 2014 at 03:04 PM

    Hi,

    If it is within the 30-days, yes it is guaranteed to be refunded the full amount.

    Please tell use the "sub-account" account/username so we can check.

    Thanks.

  • Profile Image

    Answered by tarondr on October 14, 2014 at 03:11 PM
    tarondr is the sub account and courtsidecenter is the main account
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on October 14, 2014 at 04:52 PM

    Hi,

    I have now completed the cancellation and downgraded to FREE your subscription account/username tarondr 

    I have also submitted a request of full refund for the payment charges. The refund amount should reflect in your bank account after 2 weeks at the least.

    Please inform us if there are further concern.

    Thanks.