What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot get into my account

    Asked by Lisa Schlein on September 17, 2011 at 11:19 AM

    Hi - I need to change an existing JotForm but the "Forgot Password" utility isn't recognizing my e-mail address.  I know that the e-mail address is registered since I am still getting form submissions on that account.  Please help!



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    JotForm Support

    Answered by mliz on September 17, 2011 at 11:46 AM

    Hi Lisa,

    We had to change the DNS IP addresses because of DDoS attack. The old
    IP address is probably cached on your end. Until your DNS cache is cleared:

    1. Use www.jotform.net to access your account
    2. Use form.jotform.com to link to your forms.

    Hope this helps, sorry for the inconvenience this may have caused.
    If you are still having issue with retrieving the password using jotform.net
    let us know.