I cannot get into my account

  • Profile Image
    Lisa Schlein
    Asked on September 17, 2011 at 11:19 AM

    Hi - I need to change an existing JotForm but the "Forgot Password" utility isn't recognizing my e-mail address.  I know that the e-mail address is registered since I am still getting form submissions on that account.  Please help!



  • Profile Image
    Answered on September 17, 2011 at 11:46 AM

    Hi Lisa,

    We had to change the DNS IP addresses because of DDoS attack. The old
    IP address is probably cached on your end. Until your DNS cache is cleared:

    1. Use www.jotform.net to access your account
    2. Use form.jotform.com to link to your forms.

    Hope this helps, sorry for the inconvenience this may have caused.
    If you are still having issue with retrieving the password using jotform.net
    let us know.