What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    File upload not working with Image Upload Preview widget

    Asked by wemakeprints on October 15, 2014 at 12:36 AM

    Uploads aren't going through, though the form is submitted and other info shows. I suspect maybe because the img exceeds a size limitation (I tested with a 2mb jpg) but I don't see where to define this.

    preview upload not working preview widget upload preview
  • Profile Image

    Answered by wemakeprints on October 15, 2014 at 12:55 AM

    this is also the case with EltonCris' image preview, though this may not be supported here.

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    JotForm Support

    Answered by liyam on October 15, 2014 at 07:48 AM

    Thank you for reporting this matter to us, wemakeprints.

    I see what you mean.  After a successful submission, I didn't find the image on the submissions page and on the email alerts.  On this regard, I have forwarded this issue to our next level support.

    Thanks for your patience and we apologize for your inconvenience.

  • Profile Image

    Answered by LanaCustom on October 31, 2014 at 01:37 AM

    Any update on this issue? I am seeing the same problem.

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    JotForm Support

    Answered by ashwin_d on October 31, 2014 at 09:22 AM

    Hello LanaCustom,

    We have not received any update from our back end team yet. Upon checking the ticket status, I found that the priority is set as very important and one of our developer is already looking in to this issue. We will get back to you as soon as we have any update from them. 

    Thank you!

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    JotForm Support

    Answered by TitusN on December 03, 2014 at 05:38 AM

    Hello, 

    We apologize for the inconvenience - the image upload preview widget has been updated - and the upload feature has been fixed: 

    Kindly test it out and let us know if you experience any further challenges. 

    Cheers!