If I erase submissions will that increase my limits?

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    lourdes
    Asked on October 15, 2014 at 12:50 PM

    if I have a free survey and surpass the 100 monthly responses can I dowload the responses I have so far to receive new ones? 

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    Carina
    Answered on October 15, 2014 at 01:27 PM

    Unfortunately no.

    The accounts have a submission counter that gets reset to 0 once at the beginning of each month. If you erase submissions it will affect the available space but will not allow you to receive more submissions.  

    In addition if you surpass the monthly limits the account will get suspended until the beginning of the next month or until you upgrade.

    You can consult here the limits associated to each plan.

    Let us know if we can assist you further.