What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Conditional logic and hidden fields not working

    Asked by crsslo on October 15, 2014 at 01:26 PM

    Our conditional logic and hidden fields are no longer working.

     

     

    Page URL:
    http://gocrs.com/gocrs/file%20upload%20slo

    hidden and
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    Answered by crsslo on October 15, 2014 at 01:29 PM

    Bump

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    Answered by crsslo on October 15, 2014 at 01:32 PM

    again

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    Answered by crsslo on October 15, 2014 at 01:35 PM

    Is this being addressed?  It is critical.

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    JotForm Support

    Answered by KadeJM on October 15, 2014 at 03:03 PM

    I see you are also having a problem with the Conditional Logic not working properly and we do deeply apologize about the inconvenience.

    We've currently found it is happening in the preview window as well as embedded iframes and we are indeed aware of it.

    If you're able to I would suggest to try using the default embed script and to see if it helps for now.

    Additionally, I've added you to the list of users experiencing the issue. We will get it fixed asap.

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    Answered by crsslo on October 15, 2014 at 03:40 PM

    The default embed script causes other errors that make our form unusable.

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    Answered by schmag on October 15, 2014 at 03:47 PM

    yes, help pls!

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    Answered by slr2 on October 15, 2014 at 03:58 PM

    help needed too !

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    Answered by TomCrellin on October 15, 2014 at 04:14 PM

    6 sites with this issue and it's critical - No luck yet.

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    Answered by Princesscapades on October 15, 2014 at 04:35 PM

    I am experiencing this issue as well! It is indeed critical! 

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    Answered by PastBook on October 15, 2014 at 04:53 PM

    Same problem here. Have different forms embedded in iframes and none of the are NOT receiving url/from paramaters!

    I'm a paying customer and this issue is CRITICAL for us - most of the affected forms are used as payment gateway - we're losing money if this doesn't get fixed ASAP.

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    JotForm Support

    Answered by paulsimpson on October 15, 2014 at 04:55 PM

    Hi Everyone,

    Unfortunately there was a bug with conditional logic. It has now been fixed. Please clear form caches from 'My Account' area to fix your conditions. We are very sorry for the inconvenience caused.

    Paul

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    Answered by crsslo on October 15, 2014 at 04:59 PM

    Thanks for patching that up!

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    Answered by PastBook on October 15, 2014 at 05:26 PM

    Cool. Thanks.

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    JotForm Support

    Answered by KadeJM on October 15, 2014 at 06:10 PM

    You are quite welcome.