What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We got an error message "Unable to Connect..." when the Contact form is submitted

    Asked by crvg on September 17, 2011 at 01:26 PM
    Also the "Captcha" image is not display at http://costaricagreenvolunteers.com/contact_us.htm
    Page URL:
    http://costaricagreenvolunteers.com/contact_us.htm

  • Profile Image
    JotForm Support

    Answered by mliz on September 17, 2011 at 02:08 PM

    Hi crvg,

    I noticed that in the source code of your website the embed code used
    for jotform is the following: http://jotform.net/jsform/12331723154
    Can you please change it to http://form.jotform.com/jsform/12331723154
    instead.

    You will also need to login to your jotform account and re save the
    form to update the form action so that submissions go through and does
    not timeout.

    Let us know if this works for you.

    Regards,
    Mliz

  • Profile Image

    Answered by crvg on September 17, 2011 at 02:34 PM
    Hi, Thank you for your help.After following your directions, unfortunately we are having the same error!
  • Profile Image
    JotForm Support

    Answered by mliz on September 18, 2011 at 02:23 AM

    Hi crvg,

    I tested the form on your website and the submission
    was successful the captcha field is also displayed.
    You should see 1 new submission once you login to your jotform account.
    In addition I checked the form action url and it has already been updated.

    Have you tried clearing the cache and cookies of the browser
    or do a flush dns?

    Regards,
    Mliz