What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issues with jotform

    Asked by Duncan Cameron on October 15, 2014 at 04:51 PM


    I work for SDI Marketing and we have been trying to fix our Jot Form account for weeks now and it is not working. We put $120 on the account and it still is not working. I was looking for a number to call.. BUT THERE ISN'T ONE ANYWHERE!!! One of my colleges also tried reaching out and did not receive a response.

    I just heard of this new survey website called Survey Monkey.. maybe they have a number I can call?? 

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    Answered by Ben on October 15, 2014 at 06:05 PM

    Hi Duncan,

    I am not sure what you mean by putting $120 on the account? From what I see your email is associated with a free account "dcameronsdi" and both jotforms are working properly.

    Please give us the username of the account with the issues and tell us the exact jotform and what you are experiencing and we will be glad to assist you.

    Best Regards,