Why can't my clients submit my forms?

  • Profile Image
    Susie Bridges
    Asked on September 17, 2011 at 03:04 PM
    I used jotform.net to access this site and learned I needed to clear my dns cache, which I did. I now get "502 Bad Gateway - cloudflare - nginx" error message at jotform.com when I tried to login. Also, when I try and submit a form which I sent out to multiple clients, I get the same Bad Gateway message.Do I need to do anything on my computer to fix this? Should I alert my clients to do something different? I sent out two very important surveys on Friday and am now getting emails from clients saying they are getting error messages when they try to submit form.Thank you for your assistance
  • Profile Image
    mliz
    Answered on September 18, 2011 at 01:45 AM

    Hi Susie,

    Can you please post the url of the site where we can take a look at the
    form and view the source to trace where the error is coming from.

    We'll await for your response.

    Best Regards,
    Mliz