What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't my clients submit my forms?

    Asked by Susie Bridges on September 17, 2011 at 03:04 PM
    I used jotform.net to access this site and learned I needed to clear my dns cache, which I did. I now get "502 Bad Gateway - cloudflare - nginx" error message at jotform.com when I tried to login. Also, when I try and submit a form which I sent out to multiple clients, I get the same Bad Gateway message.Do I need to do anything on my computer to fix this? Should I alert my clients to do something different? I sent out two very important surveys on Friday and am now getting emails from clients saying they are getting error messages when they try to submit form.Thank you for your assistance
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    JotForm Support

    Answered by mliz on September 18, 2011 at 01:45 AM

    Hi Susie,

    Can you please post the url of the site where we can take a look at the
    form and view the source to trace where the error is coming from.

    We'll await for your response.

    Best Regards,