What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Secure Form Issues

    Asked by weborigination on September 18, 2011 at 02:18 AM

    I noticed that you answered this question on another user's post...


    Please change your secure forms to https://secure.jotform.com (instead of https://www.jotform.com) Because of the DDoS attack we had to move our front end to a service that protects us and we currently cannot get the SSL certificate to work there. It may take upto a week before we can have SSL of www.jotform.com. So, you should instead fall back to "secure.jotform.com". Please change all of your links to "secure" instead of "www".


    However, this does not work for me.  When I try this "fix" - my forms are showing as source code, not an acutal form.  Is there some other quick fix for this?

    I am attaching a screen shot of the form changed from www to secure and here is the URL...  https://secure.jotform.com/jsform/11500954273

    Page URL:

  • Profile Image
    JotForm Support

    Answered by mliz on September 18, 2011 at 03:01 AM


    When you pull up the jotform url directly on the address bar
    it is normal that code is displayed since that address is
    referencing to the form's javascript  code. If you wish to see the ssl form
    directly using jotform url it should be accessed via the following


    Once you get the embed code, you will notice that there is an additional
    script src tag before the url, indicating that it is a link to the source code.
    This is the code that you will use to display the form on your website:

    <script src="https://secure.jotform.com/jsform/11500954273"></script>

    Hope this helps, let us know if you have clarifications.


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    JotForm Founder

    Answered by aytekin on September 20, 2011 at 09:10 AM

    Great News about secure forms!

    1. We have fixed the problem on security certificate of secure.jotform.com, that should work properly on Windows Firefox now.

    2. We also have the new security certificate for www.jotform.com. So, that will also keep working.

    You can use either www.jotform.com or secure.jotform.com. Both options will work.

    Thank you for your patience.