- 16kHzAsked on October 16, 2014 at 11:02 AM
I updated my payment information yesterday. I received an email that night from bluesnap saying my account has been cancelled. I did receive one from them telling me my payment wasn't received. The email you get from them for one looks like spam, and two sends you to a link to a page that asks for a user name and password that I don't have an account to.
- JotForm SupportdavidAnswered on October 16, 2014 at 12:37 PM
BlueSnap is actually our old payment processor. When you updated your payment information, your account was migrated over to our new payment processor, FastSpring. Essentially, your old subscription that was under BlueSnap was cancelled, then a new subscription was created with FastSpring. This is why you received the email stating your subscription had been cancelled. I checked your account to make sure the updated subscription was properly applied and it is. Disregard the BlueSnap emails. They are legitimate but if you renew that subscription you will likely end up with a duplicate charge. We are sorry for the confusion, however you should not have any issues with your account.
Let us know if you have any further questions and we will be happy to help.
- 16kHzAnswered on October 16, 2014 at 12:41 PM
Perfect thanks. I have one more question for you. I have an audio and artwork upload form on my account. They're both connected to a google drive account of ours. According to your support forum they should allow for file transfers up to 1GB however I'm getting errors when trying to upload a file thats a little less than .5GB. Any ideas on how to resolve this?
- JotForm SupportdavidAnswered on October 16, 2014 at 01:46 PM
You should be able to change the file upload size by following these steps:
If this is not what you were looking for, please create a new thread with a bit more detail about the error you are receiving and we will be happy to have a look.