What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Your update was properly processed and your subscription is active. We are using a new payment processor now and occasionally when users update their information, the old subscription with out old payment processor is not cancelled. Our old payment processor is still trying to bill your old card while our new payment processor is handling your new information and subscription.
I went ahead and cancelled the old subscription with our old payment processor. You will receive an email from BlueSnap stating that your subscription has been cancelled. Disregard this email as your actual subscription has not been cancelled, only the old duplicate one. You should no longer receive any emails regarding failed charged and your current subscription has not been affected.
Let us know if there is anything further we can assist you with and we will be happy to help.
Sent from my iPhone