- hojo4363Asked on October 16, 2014 at 12:36 PM
I changed my billing credit crd and I am getting emails saying you can process payment please call me 904-626-5544
- JotForm SupportdavidAnswered on October 16, 2014 at 01:58 PM
Your update was properly processed and your subscription is active. We are using a new payment processor now and occasionally when users update their information, the old subscription with out old payment processor is not cancelled. Our old payment processor is still trying to bill your old card while our new payment processor is handling your new information and subscription.
I went ahead and cancelled the old subscription with our old payment processor. You will receive an email from BlueSnap stating that your subscription has been cancelled. Disregard this email as your actual subscription has not been cancelled, only the old duplicate one. You should no longer receive any emails regarding failed charged and your current subscription has not been affected.
Let us know if there is anything further we can assist you with and we will be happy to help.
- hojo4363Answered on October 16, 2014 at 03:01 PM
Sent from my iPhone