What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Changes using new Form Designer is not saved on jotform

    Asked by lathemtown on October 16, 2014 at 05:43 PM
    Just to let you know. I'm having the same problems as ebartosh. The new form designer will not change my forms.
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    JotForm Support

    Answered by Charlie on October 16, 2014 at 06:46 PM

    Hi lathemtown,

    Are you still having problems in saving changes made in the JotForm form designer? May I suggest to first clear your browser and form's cache, log back in and see it fixes the problem. Also may I know if what web browser you are using, and if you have tested it on different ones? If after that you are still unable to save changes and see it on preview, please let us know which forms you are having problems with.

    We'll wait for your response.


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    Answered by lathemtown on October 17, 2014 at 04:51 PM


    Yes I am still having problems. I tried the new form builder on Internet Explorer and Google Chrome. I cleared my browser and form cache. It still doesn't work. When I open my form in the new form builder my form looks different. If I try to make changes, it will not change or if it does change, it is only for a second. But when I go back to the old form builder and look at the preview of my form it is stretched out. Looks strange.


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    JotForm Support

    Answered by Charlie on October 17, 2014 at 07:57 PM


    For testing purposes, I've opened your account and tried editing the cloned form you have here, http://www.jotform.us/form/42875054264155. I added the text "Test Edit" in header and change the text size from "normal" to "large" in the JotForm Form designer, it seems the changes worked, but I have removed the changes that I made. I do see the problem that the form is being stretched out from its original width size.

    You can adjust this by injecting a custom css code to fix this.

    Try this code.

    .form-all, .form-section {

    width: insert width !important;



    I cloned your form in my end and made the changes here: http://form.jotformpro.com/form/42897245109967?

    I hope this helps. Let us know if you need further assistance.

    Thank you.