Changes using new Form Designer is not saved on jotform

  • Profile Image
    lathemtown
    Asked on October 16, 2014 at 05:43 PM
    Just to let you know. I'm having the same problems as ebartosh. The new form designer will not change my forms.
  • Profile Image
    Charlie
    Answered on October 16, 2014 at 06:46 PM

    Hi lathemtown,

    Are you still having problems in saving changes made in the JotForm form designer? May I suggest to first clear your browser and form's cache, log back in and see it fixes the problem. Also may I know if what web browser you are using, and if you have tested it on different ones? If after that you are still unable to save changes and see it on preview, please let us know which forms you are having problems with.

    We'll wait for your response.

    Regards.

  • Profile Image
    lathemtown
    Answered on October 17, 2014 at 04:51 PM

    Hi,

    Yes I am still having problems. I tried the new form builder on Internet Explorer and Google Chrome. I cleared my browser and form cache. It still doesn't work. When I open my form in the new form builder my form looks different. If I try to make changes, it will not change or if it does change, it is only for a second. But when I go back to the old form builder and look at the preview of my form it is stretched out. Looks strange.

    Thanks,

  • Profile Image
    Charlie
    Answered on October 17, 2014 at 07:57 PM

    Hi,

    For testing purposes, I've opened your account and tried editing the cloned form you have here, http://www.jotform.us/form/42875054264155. I added the text "Test Edit" in header and change the text size from "normal" to "large" in the JotForm Form designer, it seems the changes worked, but I have removed the changes that I made. I do see the problem that the form is being stretched out from its original width size.

    You can adjust this by injecting a custom css code to fix this.

    Try this code.

    .form-all, .form-section {

    width: insert width !important;

    }

     

    I cloned your form in my end and made the changes here: http://form.jotformpro.com/form/42897245109967?

    I hope this helps. Let us know if you need further assistance.

    Thank you.