What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't seem to be able to log in. I need this to be figured out right away!

    Asked by Sheldon Clark  on October 17, 2014 at 11:12 AM

    Can you call me?  That would be so much easier.


    Sheldon Clark


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    JotForm Support

    Answered by david on October 17, 2014 at 12:12 PM


    Though we do not currently offer phone based support.  We can help you with whatever you need here.  I did some looking in to accounts associated with your email address and IP address and I was only able to find "Guest" accounts with no forms.  Is there another email address you may have used to sign up for your account?  Also, if you know the URL to any of the forms associated with the account or any web pages with one of your forms embedded, we can find out the account associated with those forms.

    Let us know any further information you can and we will be happy to help you recover your account.