Explaining field masks and how they work

  • Kunjan Chauhan
    Asked on October 12, 2022 at 12:13 PM

    The phone field is North America centric. One is forced to use the mask and in an international setting, masks make no sense.

  • Parker JotForm Support
    Replied on October 12, 2022 at 12:38 PM

    Hi Kunjan,

    Thanks for reaching out to Jotform Support. Can you explain more what doesn't make sense about masks? When you create a mask for a field you'll use @ # * to make up what you want required to be input for the field.

    @ = Masks Letters

    #  = Masks Numbers

    *  = Masks Letters & Numbers

    For phone number fields you'll only be able to use the # for numbers that you want entered to match to the amount of numbers you're wanting to collect.

    If you're still confused can you explain a bit more what you're confused on so we can try to help explain a bit more?