my mouse wont drag and drop

  • hernancortes273
    Asked on October 17, 2014 at 1:18 PM

    How do i drag and drop

  • raul
    Replied on October 17, 2014 at 2:24 PM

    Hello,

    I'm sorry but I don't fully understand your question.

    Are you referring to the form editor?
    If that's the case, can you also please tell us which browser are you using?

    Also, I suggest that you clean your browser's cache and give it another try.

    Please let us know if need further assistance.

    Thanks.

  • hernancortes273
    Replied on October 17, 2014 at 2:51 PM
    Yes the form editor. I have clear the cache
    Please help there is a cross with arrows when I go over the icon
    "JotForm Support Forum" wrote:
    ...
  • Kiran Support Team Lead
    Replied on October 17, 2014 at 5:15 PM

    Please let us know which browser you are using. Could you try with a different browser to see if you are able to use this feature?

    Please get back to us if you need further assistance. Thank you.

  • hernancortes273
    Replied on October 17, 2014 at 6:41 PM
    I try on chrome and ie no luck 
    Sent via the Samsung Galaxy Note® 3, an AT&T 4G LTE smartphone
    ...
  • raul
    Replied on October 17, 2014 at 7:47 PM

    Can you please check if you have JavaScript enabled in your browsers?

    Please go to this link: http://www.enable-javascript.com/

    You should get a message like this:

    my mouse wont drag and drop Image 1 Screenshot 20

    Please let us know your results.

    Thanks.