What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditional Fields showing on embedded jotform

    Asked by Tony Smith on October 18, 2014 at 11:25 AM

    My form works perfectly in preview mode but when i embed the form on my website all the "CONDITIONAL FIELDS" are showing.

    What is causing this?

    SEE PREVIEW HERE : http://form.jotform.us/form/42854901884161

    SEE SAME FORM ON WEBSITE: http://www.hometheaterproz.com


    Page URL:

  • Profile Image

    Answered by htproz on October 18, 2014 at 02:09 PM

    Can someone please help?

  • Profile Image

    Answered by KadeJM on October 18, 2014 at 03:44 PM

    Are you still having problems with your jotform not working and displaying conditional fields?

    I checked your website and it appears to be working on my end.

    Can you let us know if this is still an issue?

    If so please try clearing your browser cache then check again and let us know if that doesn't help.

  • Profile Image

    Answered by Tony on October 18, 2014 at 05:32 PM


    Sorry I was trying to use another basic form at the time when you took that snapshot. This is the problem I am experiencing. SEE BELOW

    Its showing multiple services even before the condition is selected in drop down form


  • Profile Image

    Answered by htproz on October 18, 2014 at 05:38 PM

  • Profile Image

    Answered by Ben on October 19, 2014 at 04:35 AM

    Hi Tony.

    I took a look at your page and I see the issue. It seems that the issue is being caused by the script conflicts on your page, making the scripts in the js form embed code to not work properly.

    What you should do is embed the jotform using this code instead:

    <iframe frameborder="0" scrolling="no" style="width: 100%; border: medium none; height: 1384px;" id="42854901884161" name="42854901884161" allowtransparency="true" src="//form.jotform.us/form/42854901884161" onload="window.parent.scrollTo(0,0)"></iframe>

    That is iFrame embed code.

    Do let us know how it goes once you have added it to your website.

    Best Regards,