**URGENT** Email confirmations are buggy

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    Asked on October 18, 2014 at 04:04 PM



    Ever since you upgraded your product there are a ton of bugs which have been extremely detrimental to our business.


    The email triggers that we like to use for some situations are not working. Here is a link to that form. The email entered should be getting the emails.


    Can you please look into it?

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    Answered on October 18, 2014 at 08:08 PM


    I'm doing some tests with your form and I think I've figured out why it's not working.
    Please allow me some time to finish my tests and I'll be posting a workaround for you to try.


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    Answered on October 18, 2014 at 08:10 PM

    I think the conditions triggering emails tend to have some bugs.

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    Answered on October 18, 2014 at 09:00 PM

    Hello again,

    Please try to do the following:

    1.     Configure the Question value in the email field properties. For example, set it to “email”

    2.     Configure the Sender Name and Sender Email sections of your autoresponder unless you’re ok that emails shows “noreply@jotform.com” in the sender address, and also set the Recipient E-mail to the email field. In this example since I set the Question field as “email” in the last step, I've selected "email" from the dropdown.

    You need to repeat this step for all your autoresponders.

    3.       In order to hide the label you need to inject custom css code in your form.

    The code is the following:
    #label_7 { display: none !important; }

    4.       I suggest that you recreate your 4 conditions and it should work now.

    5.       This is the email that I received from my test.

    You can also find a cloned version of your form here: http://www.jotformpro.com/form/42907435607963 feel free to clone it if you want to look further.

    Please let us know if you have further questions.