**URGENT** Email confirmations are buggy

  • cxventerprises
    Asked on October 18, 2014 at 4:04 PM

    Hi

     

    Ever since you upgraded your product there are a ton of bugs which have been extremely detrimental to our business.

     

    The email triggers that we like to use for some situations are not working. Here is a link to that form. The email entered should be getting the emails.

     

    Can you please look into it?

  • raul
    Replied on October 18, 2014 at 8:08 PM

    Hello,

    I'm doing some tests with your form and I think I've figured out why it's not working.
    Please allow me some time to finish my tests and I'll be posting a workaround for you to try.

    Thanks.

  • cxventerprises
    Replied on October 18, 2014 at 8:10 PM

    I think the conditions triggering emails tend to have some bugs.

  • raul
    Replied on October 18, 2014 at 9:00 PM

    Hello again,

    Please try to do the following:

    1.     Configure the Question value in the email field properties. For example, set it to “email”
    **URGENT**  Email confirmations are buggy Image 1 Screenshot 50

    2.     Configure the Sender Name and Sender Email sections of your autoresponder unless you’re ok that emails shows “noreply@jotform.com” in the sender address, and also set the Recipient E-mail to the email field. In this example since I set the Question field as “email” in the last step, I've selected "email" from the dropdown.
    **URGENT**  Email confirmations are buggy Image 2 Screenshot 61
    You need to repeat this step for all your autoresponders.

    3.       In order to hide the label you need to inject custom css code in your form.
    **URGENT**  Email confirmations are buggy Image 3 Screenshot 72
    The code is the following:
    #label_7 { display: none !important; }

    4.       I suggest that you recreate your 4 conditions and it should work now.

    5.       This is the email that I received from my test.
    **URGENT**  Email confirmations are buggy Image 4 Screenshot 83

    You can also find a cloned version of your form here: http://www.jotformpro.com/form/42907435607963 feel free to clone it if you want to look further.

    Please let us know if you have further questions.

    Thanks.