What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not working

    Asked by louisenevin on September 18, 2011 at 08:14 PM
    My forms are not working all day. Tried logging into jotform.com but can't, tried logging into jotform.net...can see the forms but when test in jotform and on my website they do not work just go to Problem Loading page. Please advise when this will be fixed as I use jotform on two websites. I had to remove the form from my homepage and will have to remove the contact form too if this is not fixed asap.
    Page URL:

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    Answered by yasinco on September 18, 2011 at 08:43 PM

    Please Do The Following:

    1. Re-Embed The Form On The Website

    2. Clear Your Browsing Data

    3. Refresh The Page Then Try

    I Hope That Helps And If Not Please Do Tell And We Will Be Happy To Help You!


    Sincerely ,


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    Answered by brx250 on September 18, 2011 at 10:56 PM

    Hi louisenevin,

    First of all, we do apologize for any inconvenience this has caused you.

    Due to the DDoS attacks, we had to change our DNS IP addresses. The old IP address is probably cached on your end. Until your DNS cache is cleared, you can use www.jotform.net to access your account and link your forms. You can also have https://secure.jotform.com for HTTPS/SSL connections.

    Hope this helps. Please inform us for any updates so that we can further assist you with your issue. 

    Thank you for using JotForm.


    Albert  JotForm Support