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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Phone number: How to customize it - Input mask

    Asked by IvoZhivkov on October 19, 2014 at 10:44 AM

    Hi guys I got more issues. First- the form keep asking me to fill up the phone number although I did enter it. 

    Second- Non of the codes for embedding works in my WP site. The form doesn't show up.

    Is there any chance this to be fixed? 

    phone number fill site wp
  • Profile Image

    Answered by raul on October 19, 2014 at 01:15 PM

    Hello,

    Can you please share with us the URL where the form is embedded?

    This information will allow us to further investigate this issue.

    Thanks.

  • Profile Image

    Answered by IvoZhivkov on October 19, 2014 at 03:21 PM
    Hi Raul, I just paste my form link in the browser to try it out. The
    "phone" section was set to "required" and was keeping showing the message "
    please fill your phone number, because is required" or so. Now it is not
    giving me this error because I set it up as normal ( not required). Maybe
    the error in the "phone" section is causing this problem ( see here
    https://www.facebook.com/webdesigngalore/app_684336108254110 )
    ...
  • Profile Image

    Answered by IvoZhivkov on October 19, 2014 at 03:51 PM
    Raul, I've managed to fix the problem, but the hyphen is still in a wrong
    place.
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 19, 2014 at 06:49 PM

    You will need to open the form in our form builder. Click the Phone Number field then click "Input Mask" button at the tool bar, and choose the correct Masking for phone field

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 01, 2015 at 02:46 PM

    After enabling the "Input Mask" button at the tool bar

     

    You can choose the form on Mask Value section. You can even include some predefined values such as the area numbers. You can even choose to fill al the values at once if this is a field for a fixed number

    Here is a demo

    http://form.jotformpro.com/form/32344768376969