What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form ID did not match error message when embedded using source code.

    Asked by ChellaAdgopul on October 19, 2014 at 01:02 PM

    I've embedded the source code for a Paypal link on my site, but when I click it gives me an error message which says "Form ID did not match. Form ID: Form Name: 42914475338360"

    I havent made the site live yet as the link is faulty.

    Can you Advise me on what I have done wrong?

    Thanks.

    source message style size name
  • Profile Image
    JotForm Support

    Answered by Kiran on October 19, 2014 at 04:49 PM

    As I test your JotForm with JotForm original link, it is redirecting to PayPal normally. This could be an issue with form cache. I have now cleared the form cache from my end. Also, I request you to clear the browser cache by following the steps from http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

    If the issue still persists, we request you provide us with the webpage URL where the form is embedded so that we can further investigate on the issue.

    Thank you!!