Form Support

2 clients of mine have already tried filling out the form and say they get stuck at the "Phone #" field. Why?

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    campfiremedia
    Asked on July 28, 2010 at 09:10 PM

    The form doesn't allow them to input a phone number and since it's a required field, it doesn't allow them to send in the form. I have received other forms though and even tried it myself. How can I fix this?

    Thank you.

  • Profile Image
    aytekin
    Answered on July 29, 2010 at 06:41 AM

    You should probably update the form code in your site. It could be broken. If the problem continues please post the URL of the form that has this problem.

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    campfiremedia
    Answered on July 29, 2010 at 09:06 AM

    Thank you Aytekin.

     

    I've checked the code on my site and it's correct. I'm using the iframe method.

     

    Here is the link:

    http://www.jotform.com/form/1980929814

     

    I removed the "required" mode from the phone # field though so that it works.

  • Profile Image
    aytekin
    Answered on July 30, 2010 at 05:58 AM

    Please re-enable the phone field required-ness and send:

    1. URL of the page that has the form code

    2. Exactly what they are trying to enter on the phone question