I wanted to downgrade from the $9.95 service to the Basic service??

  • Profile Image
    Greg Eckleberry
    Asked on September 18, 2011 at 08:52 PM

    I have used your service, which is great, since January of 2009.  I have been using the premium service and wanted to switch to the basic service.  I deactivated the Plimus account so I would no longer be charged as business has been slow.  I tried to change plans, but there was no option to downgrade and I'd still like to use JotForm.  Once I canceled with Plimus, the form no longer works.  What should I do so I can use the basic service until things pick up?

    Thank You,

    Greg Eckleberry

  • Profile Image
    yasinco
    Answered on September 18, 2011 at 08:53 PM

    Dear, Greg JotForm Support Will Help You Soon!!!

  • Profile Image
    allanftd
    Answered on September 19, 2011 at 01:05 AM

    Hi Greg,

    I was able to check our records and found that you have successfully submitted your subscription cancellation. You will no longer be billed for your JotForm Premium account.

    Please let us know if you have any other questions or concerns. Thank you for giving JotForm the opportunity to serve you!

    JOTFORM SUPPORT

    @yasinco,

    I think you can see the future! LOL :)