What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I wanted to downgrade from the $9.95 service to the Basic service??

    Asked by Greg Eckleberry on September 18, 2011 at 08:52 PM

    I have used your service, which is great, since January of 2009.  I have been using the premium service and wanted to switch to the basic service.  I deactivated the Plimus account so I would no longer be charged as business has been slow.  I tried to change plans, but there was no option to downgrade and I'd still like to use JotForm.  Once I canceled with Plimus, the form no longer works.  What should I do so I can use the basic service until things pick up?

    Thank You,

    Greg Eckleberry

    Page URL:

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    Answered by yasinco on September 18, 2011 at 08:53 PM

    Dear, Greg JotForm Support Will Help You Soon!!!

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    Answered by allanftd on September 19, 2011 at 01:05 AM

    Hi Greg,

    I was able to check our records and found that you have successfully submitted your subscription cancellation. You will no longer be billed for your JotForm Premium account.

    Please let us know if you have any other questions or concerns. Thank you for giving JotForm the opportunity to serve you!



    I think you can see the future! LOL :)