What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Form in the Edit Section is different than the Form on my website..

    Asked by wayneedham on September 19, 2011 at 12:38 AM

    I set the link in my website and the form worked fine.  I made a couple changes to my form, and when I preview it from the edit window, it looks right, but when I preview it from the "my forms" window or when I view it on my site, it has the old version.  I even recopied the embeded link, but still the old version

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    Answered by brx250 on September 19, 2011 at 12:51 AM

    Hi wayneedham,

    We had to change the DNS IP addresses because of DDoS attacks. The old IP address is probably cached on your end. Until your DNS cache is cleared, you can use www.jotform.net to access your account and to link your forms. You can also use https://secure.jotform.com for HTTPS/SSL connections.

    If you have further issues and concerns, please feel free to contact us again. Thank you for using JotForm.

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    Albert  JotForm Support  

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    Answered by wayneedham on September 19, 2011 at 01:01 AM

    Perfect..  That was it.  Thanks

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    Answered by brx250 on September 19, 2011 at 01:21 AM

    Hi there,

    We're glad you've sorted things out already. If you do need further assistance regarding to your forms, you are more than welcome to contact us again. Our team will be more than happy to help you with anything.

    Enjoy using JotForm!

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    Albert  JotForm Support