JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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What is your JotForm account username or the email address you have used in your account profile? I am unable to find any details with your email address "email@example.com". You seems you have two guest account which was just created today and they are in good shape.
Do get back to us with your account details and we will take a look. Alternatively, you can also let us know the form ID, form URL or the web page URL where you have embedded your form and we will take a look.
We will wait for your response.