What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm trying to upgrade to Premium, but can't...why?

    Asked by Josh on September 19, 2011 at 01:00 AM

    - I have the Free account at the moment.

    - Getting lots of submissions, so I need to upgrade.

    - When I click on "Upgrade to Premium" it takes me to the pricing page.

    - Then when I click on "Sign Up" for Premium on the pricing page, it takes me back to the 'My Forms' page.

    I just need to upgrade before my submissions run out.


  • Profile Image

    Answered by allanftd on September 19, 2011 at 01:44 AM

    Hi Josh,

    I tried to replicate the issue you reported but failed to do so. It could be that you were not logged in  when you pressed the Upgrade button in the Pricing Page. Please try again while you're logged in and let us know if it works this time or not.

    Thank you for your interest in JotForm Premium Plan!