What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can we have a maximum upload file size larger than 1GB?

    Asked by handstand on October 20, 2014 at 02:38 PM

    I fail to understand why there would be a 1gb cap on uploads into jotform with a premium account. I have been having issues with clients uploading artwork for quite a while now and have been baffled as to why they arent able to upload large files directly to our google drive.

    If this 1gb upload max is true, that is a complete disappointment - as I dont recall ever reading this anywhere.

    max file size transloadit filepicker.io
  • Profile Image

    Answered by Carina on October 20, 2014 at 04:39 PM

    For now, with the tests we made 1Gb is the maximum file size allowed. Bigger than that and the connection fails. I believe this limit is what at the moment can be offered with enough connection stability and speed. 

    I understand your remark and forwarded a feature request to our developers so it can be taken into consideration an increase of the maximum size of the uploaded files. 

    They will contact you via this thread once they have an update on this matter.

    If you need further support please let us know.

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    JotForm Support

    Answered by steve on October 21, 2014 at 04:11 AM

    Hello-

    Thanks for the inquiry. Unfortunately the 1gb maximum isn't currently working. We're looking into why that is the case. It could be an issue with our server, during the transfer, or where we host the files. Once that issue is resolved we may consider increasing the limit. This ticket will be updated when it is.

    Kind Regards,

    -Steve

  • Profile Image

    Answered by handstand on October 21, 2014 at 11:21 AM
    Hello,
    I am not only complaining about the 1gb limit not working - I am
    complaining about the 1gb limit IN GENERAL!
    Literally the only reason i decided on a premium account with you guys is
    to have our clients upload art files.
    Why do you not disclose the 1gb limit
    anywhere on your pricing? Here' one answer: Because you know that people
    will not buy your plans! Whats the point of offering 100 to 1000 gigs of
    space if my clients can't even submit more than 1gb? I think its pretty
    deceptive that you don't disclose this.

    ...
  • Profile Image

    Answered by Carina on October 21, 2014 at 11:36 AM

    I understand your point. As Steve mentioned after solving the 1Gb limit not working we will look into the possibility of increasing the limit. By the way which upload limit would suit your needs?

    You are right, the maximum upload file size could be mentioned in the plan descriptions. Meanwhile I moved this comment to a new thread so it can be forwarded to our higher level support.

    If you need more support please let us know.

  • Profile Image

    Answered by handstand on October 21, 2014 at 04:51 PM

    If I had to choose an upload limit, I would highly suggest having a maximum of 6 gigs or so. 

    I know that may seem like a lot, but considering the level of clients we have - we need to be ready for all situations. 


  • Profile Image
    JotForm Support

    Answered by Mike_T on October 21, 2014 at 06:29 PM

    Thank you, we will take that into consideration.

    Please note that we support professional file upload/processing services on forms, you can use a Transload Widget or an inkFilepicker.io Integration. However, they are much more expensive, for example, inkFilepicker with a 1GB max file size is $99-$299 per month and $499 per month for 20GB max file size; and Transloadit is charging per uploaded GBs.

    Also, our upload limit is supposed to be per file. To illustrate this, if you have three upload fields on form you should be able to accept three files up to 1GB each.

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    JotForm Support

    Answered by liyam on October 22, 2014 at 12:11 AM

    Hello handstand,

    Can you try using a single file upload field element instead (similar to those in the screenshot by Mike_T)? It might be because you're using a multiple file upload element which is causing a premature fail of uploads of the files.

    Thanks.