What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unable to access my account. e.mail address and password are not beyng recognised

    Asked by William Stanley  on October 21, 2014 at 10:20 AM
    my account and unable to access password email
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    JotForm Support

    Answered by Charlie on October 21, 2014 at 10:59 AM

    Hi William,

    You can do a password reset by following the screenshot below.

    Click the Log In button and click the Forgot Password option. 

    This will let you fill in the email address you used in registering here in Jotform, you will then receive an email with the instructions on how to do a password reset.

    Let us know if this helps.

    Thank you.