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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is Sub User account?

    Asked by Stephen Gethin on October 21, 2014 at 10:41 AM
    I note that your plans have limits on the number of "sub user" accounts. Would each client of mine that might want to make documents using a web form, who has a separate logon username and password, be counted as a separate "sub-user"? Or is a "sub-user" someone within my organisation who has the authority to create and manage forms internally
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    JotForm Support

    Answered by ashwin_d on October 21, 2014 at 11:22 AM

    Hello Stephen,

    I note that your plans have limits on the number of "sub user" accounts. Would each client of mine that might want to make documents using a web form, who has a separate logon username and password, be counted as a separate "sub-user"?

    Your users will use the form to input data and upload files instead of editing forms or viewing submissions. 

    Or is a "sub-user" someone within my organisation who has the authority to create and manage forms internally

    Sub users are kind of user with whom you will share your work load to edit form and view submissions on your behalf. You may like to check the following guide for more understanding on sub user account:  http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User 

    Hope this answers your query. 

    Do get back to us if you have any questions.

    Thank you!