Firefox on Android: Page with Signature widgets scrolls when trying to sign.

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    Asked on October 21, 2014 at 11:19 AM

    Hi there, it's great to see the signature widgets.  But when using Firefox on Android (and Photon Browser), the screen scrolls when you're trying to sign, which makes it even more difficult to do a decent signature. It doesn't do this on Chrome or the built-in Browser on Android.  Any chance of a fix?

    Many thanks.

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    Answered on October 21, 2014 at 12:51 PM

    Hello pixelshrink,

    I'm sorry for the trouble caused to you. 

    I just installed firefox on my android device and it seems there is slight issue with the page scroll. I did several tests and realized that if you try to sign very fast then the page scrolls a bit. You are right that it works very well with in chrome browser.

    I am reporting it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered on November 05, 2014 at 05:35 AM


    Thanks for reporting the issue - 

    Unfortunately, a fix might take some time - and there's no telling how it will work with Firefox Android updates - but we will address the issue nonetheless. 

    I do have a practical workaround, if you are willing to split your form into more than one page, placing the signature pad on a page of its own - that way - no scrolling is involved. 

    Would you mind sharing the form we can apply this workaround on?