Include maximum upload file size in plan description

  • Profile Image
    handstand
    Asked on October 21, 2014 at 11:30 AM
    Why do you not disclose the 1gb limit
    anywhere on your pricing? Here' one answer: Because you know that people
    will not buy your plans! Whats the point of offering 100 to 1000 gigs of
    space if my clients can't even submit more than 1gb? I think its pretty
    deceptive that you don't disclose this.
  • Profile Image
    Carina
    Answered on October 21, 2014 at 01:09 PM

    Thank you for your suggestion. I forwarded this request to our higher end so this information can be displayed in the pricing plan. I apologize if the lack of this information mislead you.

    If you need further assistance please let us know.

  • Profile Image
    steve
    Answered on October 21, 2014 at 10:20 PM

    Hello-

    We do apologize for the inconvenience. We have a limited number of clients that value the potential for a larger file upload size. Thus we highlight the file size limitations in our documentation, as opposed to on the main sign up page. It's not relevant to the vast majority of users, would clutter the page, and changes if systems are being integrated with.

    http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    We do appreciate you bringing this to our attention and we'll review the documentation once we are able to fix the 1gb limitation.

    Regards,

    -Steve