What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Include maximum upload file size in plan description

    Asked by handstand on October 21, 2014 at 11:30 AM
    Why do you not disclose the 1gb limit
    anywhere on your pricing? Here' one answer: Because you know that people
    will not buy your plans! Whats the point of offering 100 to 1000 gigs of
    space if my clients can't even submit more than 1gb? I think its pretty
    deceptive that you don't disclose this.
  • Profile Image

    Answered by Carina on October 21, 2014 at 01:09 PM

    Thank you for your suggestion. I forwarded this request to our higher end so this information can be displayed in the pricing plan. I apologize if the lack of this information mislead you.

    If you need further assistance please let us know.

  • Profile Image
    JotForm Support

    Answered by steve on October 21, 2014 at 10:20 PM

    Hello-

    We do apologize for the inconvenience. We have a limited number of clients that value the potential for a larger file upload size. Thus we highlight the file size limitations in our documentation, as opposed to on the main sign up page. It's not relevant to the vast majority of users, would clutter the page, and changes if systems are being integrated with.

    http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    We do appreciate you bringing this to our attention and we'll review the documentation once we are able to fix the 1gb limitation.

    Regards,

    -Steve