What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cloud Flare Captch challenge on forms and widget

    Asked by measuredlearning on October 21, 2014 at 11:45 AM
    On a separate note I seem to get Cloud Flare Captcha challenge with https://www.jotform.com. I believe this is because I am behind a proxy server as the same with many other users in South Africa. This also happens if I use any Widgets on the form. It will be impossible for me to offer a form to a client with a Cloud Flare Captcha challenge. I see you now have many users with this problem and it is a major issue. My honest opinion is if you drop the Comodo certificate that does not force this check I will have to leave Jotform and find an alternative solution. It is not practical to send a form to a user with a captcha challenge.
    cloudfare captcha South Africa widgets
  • Profile Image

    Answered by Carina on October 21, 2014 at 02:09 PM

    We are very sorry to hear this. Unfortunately increasing the security level was a need for Jotform users, hence these captcha challenges. Usually this captcha challenges only appear if your IP Address recently had bad activity online.

    I white-listed your IP address. Usually white-listing the IP address solves this situation.
    Can you please confirm if you still get the captcha challenge when accessing the https://www.jotform.com or when adding a widget?

    We are trying to determine if there is a local issue for South Africa or if it is a specific case.
    We'll wait for more details to proceed.

    Thank you