What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I regain access to an account?

    Asked by Sean Kerr on October 22, 2014 at 10:48 AM

    We built a form for a client quite a while ago that they are having problems with and I cannot find which username was used to create it so that I can start diagnosing the problem. the form is hosted on http://knoxvillejiffylube.com/emp-app.html If you could help me with this it would be greatly appreciated. 

    Page URL:
    http://knoxvillejiffylube.com/emp-app.html

    problem app create find account access trace form username trace find account
  • Profile Image
    JotForm Support

    Answered by KadeJM on October 22, 2014 at 12:24 PM

    I traced the form on the webpage link you provided above and found it belongs to "mediadesign".