What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Designer stopped working

    Asked by roboport on October 22, 2014 at 12:45 PM

    Hi, its an awesome system however seems to be a fault with the Form Designer. 

    I set up a form and customised it using the form designer. Everything was working fine but then suddenly stopped working. The custom settings are still in the form designer but are not affecting the form any more.

    I notice for example if you change the form font size it changes for a few seconds, then reverts back to as was as ifs not holding the settings.

    any support appreciated.

     

    thanks

    Gareth

    Page URL:
    http://form.jotformeu.com/form/42942492751359?

    form designer stopped working designer size font size font
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    JotForm Support

    Answered by Kiran on October 22, 2014 at 04:04 PM

    This seems to be an issue with this particular JotForm. As I checked with other JotForms on my account it is working fine and previewing correctly as it should. However, when I cloned your JotForm the Form Designer is reverting the changes in preview. Though the preview is reverting, when the JotForm is saved, the changes made is getting saved which can be view when you are in original form builder.

    At this moment, it might be helpful in creating an empty JotForm and transfer the fields of this form to the new empty JotForm by using our Field Manager app.

    http://apps.jotform.com/app/field_manager 

    The newly created JotForm should work with Form Designer normally.

    Hope this information helps. Please get back to us if you need further assistance. We will be happy to help.

  • Profile Image

    Answered by roboport on October 22, 2014 at 06:49 PM

    Hi, many thanks for your reply.

    I removed the form ref numbers and imported the form structure again in raw HTML, then re-styled it again. Its fine now. Excellent tool but I will report any further bugs in designer mode.

    thanks again

     

     

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    JotForm Support

    Answered by Kiran on October 22, 2014 at 07:57 PM

    Glad that you were able to get the issue sorted out. We appreciate your cooperation and thank you for reporting the bugs that you see with our new tool Form Designer. Since this feature is in beta stage, this really helps us in improving the product. 

    Thank you for using JotForm.