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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    email notifications not working

    Asked by sdionne on September 19, 2011 at 11:39 AM

    I have a feeling I picked a bad time to start up with JotForm (late last week) as I know you all have been struggling with issues related to the DDoS attack...

    That said, I'm not receiving any email notifications from my submitted forms. I tried it first with two different emails in my company domain, and then with my private gmail. None of them are working, although I can see new submissions on our "My Forms" page.

    Any suggestions?

    Page URL:
    http://www.xcendgroup.com/metrix-real-time-dashboard-support/

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    JotForm Founder

    Answered by aytekin on September 19, 2011 at 11:58 AM

    We are temporarily using Sendgrid at this time and their deliveribility rate seems to be worse. This is temporary. One possible solution might be to use a gmail account to setup a filter that sends the emails to your email address. 

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    Answered by twanggcs on September 19, 2011 at 12:13 PM

    how temporary?

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    JotForm Founder

    Answered by aytekin on September 19, 2011 at 05:34 PM

    Probably another day.