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    JotForm MailChimp Integration - Checkboxes not working

    Asked by RockefellerCenter on October 22, 2014 at 07:46 PM

    I am having an issue that is ongoing as of today, where I set up the integration with MailChimp and users are added to a list, but they are not added to the specific ones that I mark with the checkboxes.

    To illustrate, this is the JotForm that I am using:  http://www.jotformpro.com/form/42733155182957 

    In setting up the integration with MailChimp, I paste my API key, and then it brings me to the next screen.  I select the list I want "Rockefeller Center Updates" and then check off 3 boxes:

     

    However, when I test the form by submitting a response, my e-mail is not signed up for any of the 3 checkboxes.  In MailChimp, it shows that the e-mail is added; however, it is not assigned to receive any newsletters.  Screenshot from MailChimp (looking at the new e-mail that has been added as a result of filling out the JotForm):



    As you can see, none of the checkboxes are checked off.  Please advise.  Thanks!

    Page URL:
    http://www.jotformpro.com/form/42733155182957

    JotForm checkboxes uploads jpg
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    JotForm Support Manager

    Answered by Jeanette on October 22, 2014 at 10:53 PM

    Can you please try generating a new API key at mailchimp side and re-integrate this way?

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    JotForm Support Manager

    Answered by Jeanette on October 22, 2014 at 11:17 PM

    Actually, I made a test .I successfully integrated the form with Mailchimp, using a fresh API key

    -I created a Group List : Activities

    -Then created 2 groups : Events and Donating (Checkboxes)

     

    These are the results, they are added successfully

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    Answered by RockefellerCenter on October 23, 2014 at 10:54 AM

    If I reset my API key on MailChimp, will it break the integrations with other applications that might be using it?  In other words, when I reset the API key, will I have to copy and paste the new key with the other applications as well?

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    JotForm Support Manager

    Answered by Jeanette on October 23, 2014 at 12:00 PM

    You do not need to reset the API key, Mailchimp allows you to create multiple ones.

    Simply click on Create A Key

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    Answered by RockefellerCenter on October 23, 2014 at 02:24 PM

    I created a new API key, recreated the integration with the new API key, and submitted a new response, but this still isn't working.  Same results as before where my e-mail is put into the MailChimp system, but nothing is checked off (i.e. they are put into a Group List, but not Groups).  Please advise, thanks.

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    JotForm Support Manager

    Answered by Jeanette on October 23, 2014 at 05:02 PM

    There is obviously a glitch in this integration though I cannot reproduce the issue, I just made another test with no problem.

     

    The list show the subscribers in the groups

    And the subscribers are correctly added to the groups.

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    JotForm Support

    Answered by NeilVicente on October 28, 2014 at 10:10 AM

    @RockefellerCenter

    Try removing the quotes from your group's name.

    E.g.

    I'm interested in...

    to

    Im interested in...

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    Answered by SilkWayNavigator on September 17, 2015 at 04:53 AM

    I'll help you, if you do not mind. It is easy to recreate the problem. When form fields did not match MailChimp fields you should DELETE INTEGRATION and make a new one from the sratch (with the same API key). Otherwise, even when you edit integration options MailChimp makes errors.

    My suggestion for the quick fix is not to edit mailchimp integration, but to integrate it every time from the scratch. It is not a big deal.