Email notifications: Email notifications are not sent to my email

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    jlessa43
    Asked on October 23, 2014 at 10:33 AM

    Hello,

    I have noticed the last few weeks that I am getting a lot of forms submitted that aren't actually forwarding to my email address on file?  They arrive in my jot form inbox but not the email address they are to be forwarded to?  Do you know what would be causing that?

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    Ben
    Answered on October 23, 2014 at 12:33 PM

    Hi,

    I took a look at your jotform and from what I can see the emails are being properly sent to you.

    [2014-10-23 12:28:13] Notification Test SENT to inside480@outlook.com from noreply@jotform.com via AMAZONSES
    [2014-10-23 12:18:59] Submission #289890321621815734 Form #41810942982156 SENT to inside480@outlook.com from noreply@jotform.com via AMAZONSES
    [2014-10-23 12:11:35] Notification Test SENT to inside480@outlook.com from noreply@jotform.com via AMAZONSES
    [2014-10-23 12:10:54] Notification Test SENT to inside480@outlook.com from noreply@jotform.com via AMAZONSES
    [2014-10-23 12:02:29] Notification Test SENT to inside480@outlook.com from noreply@jotform.com via AMAZONSES
    [2014-10-23 11:28:50] Form #41810942982156 SENT to inside480@outlook.com from inside480@outlook.com via SENDMAIL
    [2014-10-23 11:28:21] Form #41810942982156 SENT to inside480@outlook.com from inside480@outlook.com via SENDMAIL
    [2014-10-23 11:27:09] Form #41810942982156 SENT to inside480@outlook.com from inside480@outlook.com via SENDMAIL
    [2014-10-23 11:26:31] Form #41810942982156 SENT to inside480@outlook.com from inside480@outlook.com via SENDMAIL
    [2014-10-23 11:26:07] Form #41810942982156 SENT to inside480@outlook.com from inside480@outlook.com via SENDMAIL

    Based on the Notification Test entries and the fact that it is now being sent over AMAZONSES, I presume that you have changed the email settings to our default ones and that you are now receiving your emails.

    I have sent one of those tests as well, so please let me know if you have received it.

    Also, at the moment when I have taken a look, the jotform seemed to be correctly set up.

    Best Regards,
    Ben