What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notifications: Email notifications are not sent to my email

    Asked by jlessa43 on October 23, 2014 at 10:33 AM

    Hello,

    I have noticed the last few weeks that I am getting a lot of forms submitted that aren't actually forwarding to my email address on file?  They arrive in my jot form inbox but not the email address they are to be forwarded to?  Do you know what would be causing that?

    Page URL:
    http://www.480vip.com/employment

    Submissions forwarded email inbox
  • Profile Image

    Answered by Ben on October 23, 2014 at 12:33 PM

    Hi,

    I took a look at your jotform and from what I can see the emails are being properly sent to you.

    [2014-10-23 12:28:13] Notification Test SENT to inside480@outlook.com from noreply@jotform.com via AMAZONSES
    [2014-10-23 12:18:59] Submission #289890321621815734 Form #41810942982156 SENT to inside480@outlook.com from noreply@jotform.com via AMAZONSES
    [2014-10-23 12:11:35] Notification Test SENT to inside480@outlook.com from noreply@jotform.com via AMAZONSES
    [2014-10-23 12:10:54] Notification Test SENT to inside480@outlook.com from noreply@jotform.com via AMAZONSES
    [2014-10-23 12:02:29] Notification Test SENT to inside480@outlook.com from noreply@jotform.com via AMAZONSES
    [2014-10-23 11:28:50] Form #41810942982156 SENT to inside480@outlook.com from inside480@outlook.com via SENDMAIL
    [2014-10-23 11:28:21] Form #41810942982156 SENT to inside480@outlook.com from inside480@outlook.com via SENDMAIL
    [2014-10-23 11:27:09] Form #41810942982156 SENT to inside480@outlook.com from inside480@outlook.com via SENDMAIL
    [2014-10-23 11:26:31] Form #41810942982156 SENT to inside480@outlook.com from inside480@outlook.com via SENDMAIL
    [2014-10-23 11:26:07] Form #41810942982156 SENT to inside480@outlook.com from inside480@outlook.com via SENDMAIL

    Based on the Notification Test entries and the fact that it is now being sent over AMAZONSES, I presume that you have changed the email settings to our default ones and that you are now receiving your emails.

    I have sent one of those tests as well, so please let me know if you have received it.

    Also, at the moment when I have taken a look, the jotform seemed to be correctly set up.

    Best Regards,
    Ben