Account Over Quota?

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    tfsadvisors
    Asked on October 23, 2014 at 11:10 AM

    I got an email saying that my account was over quota. I saw that yesterday, my SSL count reached 9 so I turned off SSL on all of our forms. I got a non-SSL form submit this morning, but that moved the counter to 10. Why?

     

    Also, if I hit the SSL limit, am I still able to do non-SSL forms so long as they haven't hit their quota?

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    Shadae
    Answered on October 23, 2014 at 12:59 PM

    Hi tfsadvisors,

    There is no option that allows you to turn off the SSL on your forms. The form would have to be embedded using the non-secure embed code.

    That means that any form that was embedded using SSL, you would have to remove the form from the website and replace it with the non-secure embed code.

    If that was not done, you would still receive SSL submissions.

    Once the account has reached any limit (SSL, Payment Upload or General), the account is deactivated as well as the forms that are associated with the account. The limit reset on the 1st of each month however. 

    If you choose to upgrade, your account would also be reactivated.

    I hope this helps, please inform us if you need additional assistance.

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    tfsadvisors
    Answered on October 23, 2014 at 01:08 PM

    That's what I meant when I said I turned it off. I re-embedded all of my forms with the non-SSL version. But for some reason, the latest non-SSL form submission counted as an SSL one, which it shouldn't have.

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    Shadae
    Answered on October 23, 2014 at 02:17 PM

    Hi tfsadvisors,

    Thank you for confirming that information.

    Can you provide us with the links to where your forms are embedded so that we can check that all forms are embedded using the non-secure embed code?

    We await your response. Thank you.

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    tfsadvisors
    Answered on October 23, 2014 at 03:08 PM

    It WAS embedded at tfsadvisors.com/contact, but I took it down because I didn't want a giant "You're Over Quota" notification on my site. This is the code I was using, though:

     

     

     

     <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.us/form/32137805365151" frameborder="0" style="width:100%; height:640px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>

     

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    Ben
    Answered on October 23, 2014 at 05:33 PM

    Hi,

    I have activated your jotform and lowered the count to 9. Now what I would ask you is to check weather the "File Upload" jotform is embedded with a secure url or not.

    This will however not stop anyone that has the link to your secure URL to go there and post the message to your site, over the secure URL.

    Best Regards,
    Ben

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    tfsadvisors
    Answered on October 23, 2014 at 05:56 PM

    Thank you. I changed the File Upload form yesterday, too. Are we certain that if another non-secure form is submitted, it won't count as a secure one (other than "This will however not stop anyone that has the link to your secure URL to go there and post the message to your site, over the secure URL.", which I don't think is likely)?

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    Ben
    Answered on October 23, 2014 at 07:03 PM

    Hi,

    You are welcome.

    Yes, I can assure you that our system always counts submissions as regular submissions, unless it is confirmed that they were submitted over secure protocol. In order to make it harder for others to use up your SSL submissions we have even added a subdomain (https://secure.jotform.com) so that simple changing to https would not be causing anyone issues.

    Some browsers however, such as Opera are known of saving cached page elements instead of loading the new ones every time in order to speed up their page load time. You could set this up using a number of different settings in other browsers as well, although not many (if any) people do this. While this would always load the fresh content from the iframe window, it will save the secured URL in the iframe element located in the actual page.

    Having that said, if someone opened the page before you got to replace the jotform and submitted later on, it would still be submitted over a secure connection.

    We are however here to help you in case you have any further issues or questions.

    Best Regards,
    Ben