Email alerts, reply all only shows one email

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    Asked on October 23, 2014 at 12:40 PM

    Under "Setup and Embed" and then "Email Alerts" I created one alert on the "Email List" and under the "Reply To and Recipient Settings" I put 3 emails separated by a semicolon. It successfully sends to all 3 emails but when someone hits "Reply All" it only lists the first email. I do not want to create a separate "alert" for all 3, just one alert that sends to the three emails and can then be "replied all" to so everyone can keep track of correspondence with the customer.



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    Answered on October 23, 2014 at 03:52 PM

    Thank you for contacting us.

    We can suggest setting the Sender E-mail to default or In this case, all the email recipient will be listed in the To: field and the Reply All option will work properly.

    Please feel free to contact us if you need any further assistance.