What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
It appears to be working well on my side. I have used a standard E-mail field from the Quick Tools and the Stripe integration in a Test mode.
My test submission went through fine, and the new customer was created with the email address on file.
I have tested it several times, and was not able to reproduce any issues.
If you need any further assistance on this, please let us know. Thank you.
JotForm Support Manager
You're question will be solved on this thread
Can you please check the link above? I am unable to access it.
The link above is working properly, but as it is a private thread because of the details shared you would not be able to access it.
Do let us know however if there is anything that we can help you with.
Hello, I'm struggling to get this to work too. I want to send one-off payments and I don't want to create a new Stripe customer. Stripe seems to be able to accept an email address for receipts for any payment (through the receipt_email field - https://support.stripe.com/questions/email-receipts) but Jotform doesn't seem to be sending it. I've tried renaming the email field to receipt_email and it still doesn't work, though it is sending the custom field which appears as metadata in Stripe.com.
In order to properly assist you, I have moved your question to another thread and it can be found here: https://www.jotform.com/answers/994716
We will assist you on that thread as soon as possible.