What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to pass custom email account to Stripe payment

    Asked by Skidmore on October 23, 2014 at 04:53 PM
    Were you able to successfully pass the customers email through to Stripe?  I am trying to do this now but the email address is not showing up with the customer in Stripe.
  • Profile Image
    JotForm Support

    Answered by Mike_T on October 23, 2014 at 06:33 PM

    It appears to be working well on my side. I have used a standard E-mail field from the Quick Tools and the Stripe integration in a Test mode.

    My test submission went through fine, and the new customer was created with the email address on file.

    I have tested it several times, and was not able to reproduce any issues.

    If you need any further assistance on this, please let us know. Thank you.

  • Profile Image

    Answered by sudetsol on January 04, 2015 at 11:03 AM

    tried also in testmodus


    but mail isn t send to stripe

    >>>>  form/50024994583965


    greetz marco

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 04, 2015 at 03:58 PM

    You're question will be solved on this thread

  • Profile Image

    Answered by Skidmore on January 05, 2015 at 09:10 AM

    Hello Jeanette,


    Can you please check the link above?  I am unable to access it.




  • Profile Image

    Answered by Ben on January 05, 2015 at 11:36 AM

    Hi Larry,

    The link above is working properly, but as it is a private thread because of the details shared you would not be able to access it.

    Do let us know however if there is anything that we can help you with.

    Best Regards,

  • Profile Image

    Answered by pixelshrink on November 21, 2016 at 11:00 AM

    Hello, I'm struggling to get this to work too.  I want to send one-off payments and I don't want to create a new Stripe customer.  Stripe seems to be able to accept an email address for receipts for any payment (through the receipt_email field - https://support.stripe.com/questions/email-receipts) but Jotform doesn't seem to be sending it.  I've tried renaming the email field to receipt_email and it still doesn't work, though it is sending the custom field which appears as metadata in Stripe.com.
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 21, 2016 at 12:00 PM


    In order to properly assist you, I have moved your question to another thread and it can be found here: https://www.jotform.com/answers/994716 

    We will assist you on that thread as soon as possible.