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    Excel and CSV files are not opening properly after download in Excel on Mac

    Asked by atelieresthetique813 on October 23, 2014 at 05:18 PM

    Hi. This has never happened before, weird.

    I'm trying to download my data from one form and everytime I do, as Excel or even CSV, Excel gives me a warning the file is corrupt or damaged. And then I can't do much of anything.

    This has never happened before.

    I have another JotForm account I'm going to try it there, but thought I'd post this and see if anything is going on.

    Thanks.

     

     

    Page URL:
    http://aeinstitute.net/contact-form-main/

    excel CSV JotForm Mac Excel on Mac
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    Answered by atelieresthetique813 on October 23, 2014 at 05:22 PM

    Follow-up.

    I logged into my other JF account and tried the same and got the same message.

    Here is the data from the Excel message that something is wrong.

     

    <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
    <recoveryLog xmlns="http://schemas.openxmlformats.org/spreadsheetml/2006/main"><logFileName>Repair Result to Harbor Room(2014-10-23 17_20_27) 07322.xml</logFileName><summary>Errors were detected in file 'Macintosh HD:Users:chrisjaeger:Downloads:Harbor Room(2014-10-23 17_20_27).xlsx'</summary><repairedRecords summary="Following is a list of repairs:"><repairedRecord>Repaired Records: Cell information from /xl/worksheets/sheet1.xml</repairedRecord></repairedRecords></recoveryLog>

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    Answered by Ben on October 23, 2014 at 06:56 PM

    Hi,

    I presume since you have said that you got the same error on both accounts that the issue is happening for any excel file downloaded from our servers on any jotform.

    Can you please test out any other excel file that you know to be working if it is presenting same or similar error?

    Also, I have created a report for your jotform called "Where Are You Working Now". Can you please open it and let us know if you get the same issue?

    Now, I have tried opening them and it seems to be working for me. Can you please check and confirm by trying to open the same files in Google Spreadsheet?

    Best Regards,
    Ben

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    Answered by atelieresthetique813 on October 23, 2014 at 07:02 PM

    OK... let me check another version of Excel.

    Thanks for testing it on your side.

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    Answered by atelieresthetique813 on October 23, 2014 at 07:15 PM

    FYI... I open other Excel files I work with and I'm not getting any error messages.

    I'm going to try Excel on a desktop and see if I get the same error. It might be my version of Excel on this MacBook Pro.

    Thanks for your help.

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    Answered by Ben on October 23, 2014 at 07:29 PM

    Hi,

    You are welcome, please try the Google Spreadsheet as well if it is giving you any errors because more data we have easier it will be to find the issue and resolve it.

    Looking forward to your response after tests are complete.

    Best Regards,
    Ben