What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Information from form and PayPal

    Asked by thaitour on October 24, 2014 at 04:30 AM

    Hi, I have created a jotform with PayPal integration. It seems to be working ok, though I have a question which I hope you can help me on.

     

    When a person fills out the form and presses the "submit" button, I assume that all the information that is asked from is emailed to me. 

     

    1) Is this emailed to me after the PayPal payment is complete? 

     

    2) Is it possible to set this form so that the information is emailed to me before they pay through PayPal? Therefore I will receive the information regardless of if they have finalized the payment on PayPal or not.

     

    Much appreciation for your response :)

    information JotForm appreciation paypal pending payment
  • Profile Image
    JotForm Support

    Answered by jonathan on October 24, 2014 at 06:45 AM

    Hi,

    1) Is this emailed to me after the PayPal payment is complete? 

    The Notification Email can also be sent even if payment is NOT completed.

    Check this user guide https://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

    You can set it on the payment tool Pending Payment Email option.

     

    2) Is it possible to set this form so that the information is emailed to me before they pay through PayPal? Therefore I will receive the information regardless of if they have finalized the payment on PayPal or not.

     

    I think the answer to #2 is also similar to #1.

    Hope this help. Please inform us if you need further assistance.

    Thanks.

     

     

     

     

  • Profile Image

    Answered by thaitour on October 25, 2014 at 01:19 AM

    Thanks Jonathan for your feedback! It is very much appreciated.

     

    I changed those settings to notification only (and the second option which is notification and auto responders), and it does not seem to work....

     

    Any ideas? Sorry for the newbie question.

     

    Cheers

  • Profile Image

    Answered by thaitour on October 25, 2014 at 01:35 AM

    As an update, it works! It just takes a while for the notification to come through (around 20 minutes).

     

    Cheers

     

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 25, 2014 at 05:47 AM

    Hello thaitour,

    I am glad to know that you are receiving the submission email. Do you mean to say that the submission emails comes 20 minutes after the form is submitted? Please be noted that submission emails are sent as soon as the form is submitted. Can you please try to change the email address which is used to receive submission emails to any email address of different domain? See if that solves your problem.

    Thank you!