Upgraded plan but still unable to login

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    JoeyLan
    Asked on October 27, 2014 at 06:17 AM
    we just upgrade the limit until 1000, but we still realise that unable to log in to the page to do the selection.
    May i know how can we solve this problem? we need to your help urgently as our election start today.
  • Profile Image
    Charlie
    Answered on October 27, 2014 at 08:27 AM

    Hi,

    I'm not sure if I understood your concern correctly. But upon checking your account, you are already upgraded to "Premium".

    You can check the account quota or limits here:

     

    If you are unable to log in to your existing account, you can make a "Forgot Password" in the log in page, and it will send you the instructions to how to do a reset password.

    I hope this helps. Let us know if you need further assistance on this matter. 

    Thank you.