What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded plan but still unable to login

    Asked by JoeyLan on October 27, 2014 at 06:17 AM
    we just upgrade the limit until 1000, but we still realise that unable to log in to the page to do the selection.
    May i know how can we solve this problem? we need to your help urgently as our election start today.
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    JotForm Support

    Answered by Charlie on October 27, 2014 at 08:27 AM


    I'm not sure if I understood your concern correctly. But upon checking your account, you are already upgraded to "Premium".

    You can check the account quota or limits here:


    If you are unable to log in to your existing account, you can make a "Forgot Password" in the log in page, and it will send you the instructions to how to do a reset password.

    I hope this helps. Let us know if you need further assistance on this matter. 

    Thank you.