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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not getting the email for when you forget your password

    Asked by Tony Faire on October 27, 2014 at 04:19 PM

    Hello,

     

    I just recieved your email for log in information, however it was for tonybfaire@yahoo.com and that is incorrect.  I need to be able to log in at tonyfaire@yahoo.com.

     

    Please resend.

    email information
  • Profile Image
    JotForm Support

    Answered by Welvin on October 27, 2014 at 05:40 PM

    Hi,

    You have two account with the same email address. This could be the reason why you're not getting the reset password email. And there's no account for the email: tonybfaire@yahoo.com. Would you mind if we will change the email address of the other account to this one? This way, you can reset the password for both the account using a different address. Let us know.

    And by the way, did you check your spam folder to see if the reset email is there?

    Thank you!

  • Profile Image

    Answered by Praise316 on October 27, 2014 at 06:11 PM
    Yes you can reset it. I need the access the the other. Try Praise316 it my be the log in name. I really need your help. Thank you in advance.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on October 27, 2014 at 06:14 PM

    Done it! The account with username: Praise316 remain the same with email address: tonyfaire@yahoo.com. The other account: tonybfaire is changed to tonybfaire@yahoo.com. Please try to reset both the account password now.

    Thank you!