- JotForm SupportWelvinAnswered on October 27, 2014 at 05:40 PM
You have two account with the same email address. This could be the reason why you're not getting the reset password email. And there's no account for the email: firstname.lastname@example.org. Would you mind if we will change the email address of the other account to this one? This way, you can reset the password for both the account using a different address. Let us know.
And by the way, did you check your spam folder to see if the reset email is there?
- Praise316Answered on October 27, 2014 at 06:11 PMYes you can reset it. I need the access the the other. Try Praise316 it my be the log in name. I really need your help. Thank you in advance.