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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I am not getting the email for when you forget your password

    Asked by Tony Faire on October 27, 2014 at 04:19 PM



    I just recieved your email for log in information, however it was for tonybfaire@yahoo.com and that is incorrect.  I need to be able to log in at tonyfaire@yahoo.com.


    Please resend.

    email information
  • Profile Image
    JotForm Support

    Answered by Welvin on October 27, 2014 at 05:40 PM


    You have two account with the same email address. This could be the reason why you're not getting the reset password email. And there's no account for the email: tonybfaire@yahoo.com. Would you mind if we will change the email address of the other account to this one? This way, you can reset the password for both the account using a different address. Let us know.

    And by the way, did you check your spam folder to see if the reset email is there?

    Thank you!

  • Profile Image

    Answered by Praise316 on October 27, 2014 at 06:11 PM
    Yes you can reset it. I need the access the the other. Try Praise316 it my be the log in name. I really need your help. Thank you in advance.
  • Profile Image
    JotForm Support

    Answered by Welvin on October 27, 2014 at 06:14 PM

    Done it! The account with username: Praise316 remain the same with email address: tonyfaire@yahoo.com. The other account: tonybfaire is changed to tonybfaire@yahoo.com. Please try to reset both the account password now.

    Thank you!