What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account query

    Asked by mandyj58 on October 28, 2014 at 10:04 AM

    Hi my account says I'm on the free service but I'm sure I pay each month can you check for me please.


    login details





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    JotForm Support

    Answered by Welvin on October 28, 2014 at 10:29 AM


    The issue happens because you've made the payment and use your email address in the username section instead of your account username. I've manually fixed it for you. But to avoid this problem from happening again, we would need to cancel your subscription then you have to re-upgrade your account. We will give you a link to proceed about this. Let us know if you're available to do it now. We will refund your last charge afterwards.

    Thank you!