Email notifications: At times the emails do not seem to work properly

  • woodyskw
    Asked on October 28, 2014 at 11:02 AM

    This has happened a few times and I'm unsure why.

    Customer fills in form - this one is on www.harvestmill.co.uk and was from Godsafe - when I hit reply in Outlook I find that instead of the email being addressed to the email provided in Jotform it shows in this instance to be going to 'Godsafe' but if I click on thet it's got noreply@jotform.com in the To field. Have used your service for years and this is an uncommon issue?

    Page URL: http://www.harvestmill.co.uk/Enquiry.html
  • Ben
    Replied on October 28, 2014 at 12:27 PM

    Hi,

    I took a look at your email settings and they are not properly set:

    Email notifications: At times the emails do not seem to work properly Image 1 Screenshot 20

    The Sender E-mail field should be set to noreply@jotform.com or your own email if that is what you prefer and the Reply-To email should be set to the field that is filled out by your visitor with their email.

    That would allow you to just click on a reply button and start replaying to their email.

    Best Regards,
    Ben