- woodyskwAsked on October 28, 2014 at 11:02 AM
This has happened a few times and I'm unsure why.
Customer fills in form - this one is on www.harvestmill.co.uk and was from Godsafe - when I hit reply in Outlook I find that instead of the email being addressed to the email provided in Jotform it shows in this instance to be going to 'Godsafe' but if I click on thet it's got firstname.lastname@example.org in the To field. Have used your service for years and this is an uncommon issue?
- BenAnswered on October 28, 2014 at 12:27 PM
I took a look at your email settings and they are not properly set:
The Sender E-mail field should be set to email@example.com or your own email if that is what you prefer and the Reply-To email should be set to the field that is filled out by your visitor with their email.
That would allow you to just click on a reply button and start replaying to their email.