I can't open my forms on dropbox

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    Asked on September 20, 2011 at 09:53 AM

    I receive and open files sent with Jotform on my dropbox account but I can't open forms (indeed, their sizes are "0 octets"). Do you know why ?

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    Answered on September 21, 2011 at 09:25 AM

    I cloned your form, created integration with my Dropbox account and made a test submission. It instantly showed up on my Dropbox folder. Two possible ideas:

    1. There is a problem with the file you are uploading. What is the name and size of the file?

    2. Your Dropbox integration might be broken. You should probably re-setup the dropbox integration for your form.