What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't open my forms on dropbox

    Asked by Estransports on September 20, 2011 at 09:53 AM

    I receive and open files sent with Jotform on my dropbox account but I can't open forms (indeed, their sizes are "0 octets"). Do you know why ?

    Page URL:
    www.jotform.com/estransports/repro

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    Answered by brx250 on September 20, 2011 at 10:41 PM

    Hi Estransports,

    First of all, thank you for using JotForm.

    In order for us to look into this further, we might need additional details such as the webpage where the form is embedded to. And if you could also provide us some screenshot/s of the problem encountered on your Dropbox account, that would also be great.

    We will be waiting for your response. 

    _____________________________________________    

    Albert  JotForm Support  

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    JotForm Founder

    Answered by aytekin on September 21, 2011 at 09:25 AM

    I cloned your form, created integration with my Dropbox account and made a test submission. It instantly showed up on my Dropbox folder. Two possible ideas:

    1. There is a problem with the file you are uploading. What is the name and size of the file?

    2. Your Dropbox integration might be broken. You should probably re-setup the dropbox integration for your form.