What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happens to the new submissions if we go over the submissions limit for our subscription?

    Asked by David Campbell  on October 28, 2014 at 12:40 PM

    If I used the free service and received more than 100 submissions, would I be notified that we have went over our submission limit and can we then access the extra submissions by signing up to the next pricing tariff or would we loose that info.


    Thanks David 

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    Answered by Ben on October 28, 2014 at 02:56 PM

    Hi David,

    If you go over the limit for your subscription (no matter what subscription/plan it is) your jotforms are closed down with a message indicating so.

    What this means is that once the allocated quota is met no further submissions would be possible.

    Before our system disables your jotforms you are however sent notifications that this would happens allowing you to see your options and act based on your preferences (upgrade or leave it as it is).

    Do let us know if you have any further questions.

    Best Regards,